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If you cannot find the information you are looking for with reference to our help section, please contact your library with a detailed description of your problem or question.
Heartland Library Cooperative
Hernando County Public Library
Hillsborough County Public Library Cooperative
813-273-3652
Manatee Community College Library
New Port Richey Public Library
Pasco County Library System
727-861-3040
St. Petersburg Public College
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem download(s)
- Applicable software version (this information can typically be found under Help > About.)
- Operating system (Mac® OS 10.6.2, Windows® 7, Windows Vista®, Windows XP, etc.)
- Internet browser and version (Internet Explorer® 8.0, Firefox® 3.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
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